Six core principles that form the foundation of your personal data protection on the isac88 platform.
High-Level Encryption
All data transmitted between your device and the isac88 servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions.
Not Sold to Third Parties
Isac88 does not sell, rent, or trade members' personal data to any external party for marketing or any other commercial purposes.
Control in Your Hands
You have the full right to access, amend, or request deletion of your personal data at any time through isac88 support channels.
Secure Data Storage
Member data is stored on servers protected by strict access controls, continuous monitoring, and regular backups to prevent data loss or breaches.
Legal Compliance
Isac88 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant legal provisions in handling all member personal data.
Full Transparency
Isac88 is committed to notifying members promptly in the event of any security incident involving their personal data.
1Introduction
Isac88 ("we", "Platform", or "isac88") respects the privacy of every individual who uses our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal data when you register and use the isac88 services.
We believe transparency is the foundation of trust. That is why we strive to explain our privacy practices in plain language — not complex legal jargon. If you have any questions about this policy, our support team is ready to help.
This Privacy Policy applies to all services provided by isac88, including the website, mobile app, and any official communication channels associated with this platform.
By using the isac88 platform, you confirm that you have read and understood this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to delete your account.
2Personal Data We Collect Information
Isac88 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number, photo | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Registration, profile updates |
| Financial Data | Bank account number, e-wallet details, transaction records | Deposit and withdrawal process |
| Technical Data | IP address, device type, web browser, operating system | Automatic server logs |
| Activity Data | Game records, betting history, login timestamps | Platform usage |
| Communication Data | Support chat records, emails sent to us | Interactions with the support team |
Sensitive data such as health information or religious beliefs is not collected by isac88 unless specifically required by applicable law.
3Purpose of Data Collection and Processing
Isac88 uses your personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
- Account Management – Creates and maintains your member account, including identity verification (KYC) as required by law.
- Transaction Processing – Processes deposits, withdrawals, and all financial activities related to your account.
- Service Provision – Enables you to access and enjoy all games and features on the isac88 platform.
- Fraud Prevention – Identifies and prevents fraudulent activity, money laundering, and platform abuse.
- Customer Support – Handles inquiries, complaints, and support requests from members.
- Legal Compliance – Fulfills legal obligations, including reporting to the relevant authorities.
- Platform Improvements – Analyzes usage patterns to enhance the member experience and develop new features.
- Marketing Communications – Sends promotional information and special offers, only with your consent.
You may opt out of receiving marketing communications at any time by contacting the isac88 support team. This will not affect your use of the platform.
4Data Sharing with Third Parties Strictly Controlled
Isac88 does not sell or transfer your personal data to third parties for marketing purposes. However, there are limited situations where we may need to share your data:
- Payment Service Providers – To process deposits and withdrawals, required information is shared with approved payment providers bound by strict confidentiality agreements.
- Technology Providers – Technology companies that assist in operating our platform infrastructure, servers, and technical support services.
- Legal Authorities – When required by law, court order, or a valid request from an authorized law enforcement agency.
- Identity Verification Providers – Third-party services used to verify identity documents during the KYC process.
- Business Transfer – In the event of a merger, acquisition, or sale of isac88 assets, member data may be transferred to the new entity, which will maintain equivalent data protection standards.
All third parties with whom we share data are bound by strict data protection agreements and are only permitted to use your data for the specified purposes.
5Data Security Measures Secure
Isac88 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:
- 256-bit SSL Encryption – All data transmitted between your device and our servers is protected with high-level encryption.
- Two-Factor Authentication (2FA) – An additional security layer is available to protect your account from unauthorized access.
- Continuous Monitoring – Our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
- Internal Access Controls – Only authorized personnel with a legitimate need may access members' personal data.
- Security Auditing – isac88 conducts regular security audits to ensure data protection systems remain up to date and effective.
- Data Backup – Data is backed up regularly and stored in a secure location to ensure continuity of service.
While isac88 takes all reasonable measures to protect your data, no system is entirely foolproof. You also play an important role by keeping your password and login credentials confidential.
6Cookies & Tracking Technologies
Isac88 uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
- Essential Cookies – Required for core platform functions such as login and navigation. These cookies cannot be disabled.
- Performance Cookies – Collects information on how you use the platform to help us improve our services.
- Functional Cookies – Saves your preferences such as language and display settings to deliver a more personalized experience.
- Analytics Cookies – Used to understand usage patterns and help us make data-driven decisions.
You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the isac88 platform.
7Data Retention & Deletion Period
Isac88 retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes stated in this policy. Specifically:
- Active account data is retained for the duration of your membership with isac88.
- After account closure, certain data is retained for a minimum period of 7 years to fulfil anti-money laundering legal requirements.
- Financial transaction records are retained for the period required by applicable Malaysian financial laws.
- Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.
If you wish to request early deletion of your personal data, please contact the isac88 support team. Please note that deletion requests may not be fully fulfilled if the data is still required to meet legal obligations.
8Your Rights as a Member
Under applicable data protection laws, you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of inaccurate or incomplete data in your records.
Right to Erasure
Request deletion of your personal data subject to legal obligations.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Portability
Request your data in a structured, machine-readable format.
Right to Restriction
Request restriction of your data processing under certain circumstances permitted by law.
To exercise any of the above rights, please contact the isac88 support team. We will endeavour to process your request within 30 business days.
9Child Privacy
The isac88 platform is not intended for individuals under the age of 21. We do not knowingly collect personal data from children or minors below the stipulated age limit.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete the data and close the relevant account. Parents or guardians who suspect an account has been opened in their child's name are requested to contact the isac88 support team immediately.
10Changes to the Privacy Policy
Isac88 reserves the right to modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes made will be published on this page along with the latest effective date.
- For minor changes, we will update the "Last updated" date at the top of this page.
- For significant changes involving the processing of data in a new manner, we will notify members via in-platform notifications or their registered email address.
- Continued use of the isac88 platform after changes are published constitutes acceptance of the latest version of this Privacy Policy.
We encourage you to review this page periodically to stay informed about how we handle your personal data.
11Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the isac88 support team through the following channels:
Support Email: [email protected]
Our support team operates 24/7 and will endeavour to respond to your enquiries as promptly as possible. For complaints related to data protection, we are committed to providing an initial response within 5 business days.
You may also refer to the FAQ us for answers to frequently asked questions about privacy and data security at isac88.